Overview

At Slice of Slim, we aim to provide safe and reliable service for all customers. Because many of the products available through our platform involve healthcare treatments, our return and refund policy is designed to ensure safety, compliance, and transparency.

Please read this policy carefully before placing an order.

Prescription Treatments

For safety and regulatory reasons, prescription medications and healthcare treatments cannot be returned once they have been dispatched or delivered.

This policy is in place to ensure product safety, prevent misuse, and comply with healthcare regulations.

If you have concerns about your treatment, please contact our support team for assistance.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving the package.

When reporting an issue, please provide:

  • Your order number
  • A description of the issue
  • Photos of the damaged or incorrect item if applicable

Once the issue is verified, we may offer a replacement or refund where appropriate.

Orders Not Delivered

If your order has not arrived within the expected delivery timeframe, please contact our support team so we can investigate with the courier.

If a shipment is confirmed as lost in transit, we may arrange a replacement or provide a refund depending on the circumstances.

Order Cancellations

Orders may be cancelled before they are processed or dispatched.

Once an order has been approved and shipped, it may no longer be eligible for cancellation.

To request a cancellation, please contact our support team as soon as possible.

Refund Processing

If a refund is approved, the refund will be processed using the original payment method whenever possible.

Processing times may vary depending on the payment provider.

Typical refund processing times:

  • Debit Card Payments: 3–7 business days
  • Cryptocurrency Payments: processed according to current transaction confirmation times

Non-Refundable Situations

Refunds may not be issued in the following cases:

  • Orders delivered successfully to the correct address
  • Products opened or used after delivery
  • Incorrect shipping information provided by the customer
  • Delays caused by customs or courier services beyond our control

Contact Us

If you have any questions regarding returns or refunds, please contact our support team.

Email:contact@slice-of-slim.com

Our team will respond as soon as possible to assist with your enquiry.